Shipping & delivery

From our webshop, you can order items to Denmark, Norway, Finland, and Sweden. Outside of the Nordics, you can contact one of our resellers.

We always send an order confirmation to the email address you provided during purchase. Please check your spam folder to ensure the email hasn’t ended up there. If you still haven’t received it, we kindly ask you to email us at support@capidi.com.

We do our best to ship your ordered items as quickly as possible. Normally, we dispatch the items within 3-5 business days. Please remember that additional days may be required for transportation.

With us, you can pay with Klarna, either by invoice or by card.

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Returns & refunds

We offer a 14-day full right of withdrawal from the day you receive your item.

To return the item, the packaging must be unopened, and the products must be in their original condition. You are responsible for the return postage and should send the item to:

Capidi AB
Honungsgatan 11
432 48 Varberg
SWEDEN

Feel free to contact us first if you have any questions.

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Product questions

If the units become completely discharged, the pairing may be lost. Follow these steps to re-pair the units:

1. Both units should be turned off initially.
2. Start with the parent unit. Hold down the PLUS (+) button while simultaneously holding the on/off button until you see fast green blinking. Then, put the unit aside.
3. Do the exact same thing with the baby unit. Release the buttons, and both units should now be blinking green. Press the PLUS button once more.
4. After this, you should hear 2 signals from the parent unit, indicating that they are paired again.
5. Turn off the units and restart them as usual.

Now, it should work again.

It’s easy to change the front panel. The video above contains instructions.

Learn more about our baby monitor through the video above or download the manual.

We offer several different spare parts for our products, such as extra belt clips, new batteries, or a new baby or parent unit. You can find all available spare parts at here.

Pair the parent unit with the baby unit so they can communicate with each other while ensuring no other devices (including baby monitors of the same model) can interfere or receive your signal. The baby and parent units are already paired with a factory-set code when shipped. However, we recommend re-pairing for better privacy:

1. Start with the parent unit. Hold down the down arrow button (on the volume buttons on the side of the unit).
2. Switch the power switch to the ON position and wait until the temperature indicator blinks at 20. Set the unit aside.
3. Take the baby unit. Hold down the down arrow button.
4. Switch the power switch to the ON position and wait until the TX light starts blinking.
5. Release the down arrow button and then press and hold it again.
6. If the pairing is successful, the temperature indicator and TX light will stop blinking, and you will hear 2 sound signals from the parent unit.
7. Turn off both the baby and parent units, then turn them on again. They should now work.

If the baby and parent units cannot communicate, repeat steps 1–7.

We offer several different spare parts for our products, such as new batteries, or a new baby or parent unit. You can find all available spare parts at here.

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Contact us

Did you know you can also find answers to our most frequently asked questions by clicking on the respective category above? We have listed our common questions and their answers here.

Our customer support is available via email, and we respond as quickly as we can. Typically, we reply within 3 business days. Currently, we are unable to take phone calls.